Privacy Policy

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KEY Clinical Research’s mission is to unlock the future of medicine by making tomorrow’s treatments available today to those in our community. Individuals interested in clinical research entrust us with information of a personal and confidential nature, so we have adopted this Privacy Policy (“Policy”) to inform you about our practices in collecting, using and protecting information we collect through our websites, including www.keyclinicalresearch.com, and licensed applications (each a “Site,” or collectively, the “Sites”); through our offline interactions; and from third-party sources. It also describes the choices you can make with respect to that information.

Our Policy has been designed and created to ensure those affiliated with KEY Clinical Research of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time KEY Clinical Research decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to KEY Clinical Research, and it governs any and all data collection and usage by us. Please note that this Policy does not govern the collection and use of information by companies that KEY Clinical Research does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

1. What personally identifiable information is collected from you through our website, phone, email, or third-party affiliates;

2. Why we collect personally identifiable information and the legal basis for such collection;

3. How we use the collected information and with whom it may be shared;

4. What choices are available to you regarding the use of your data; and

5. The security procedures in place to protect the misuse of your information.

Information We Collect

Depending on how you interact with us, we may collect various types of information from and about you. This information may include personal information that you provide to us directly, such as through online forms or when you correspond with us by email, text message, or phone; information that we automatically collect about you and your device when you use the Sites; and information that we collect about you from other sources such as our data partners and public records.

– We collect your name, contact information, such as email and phone number, when you submit inquiries to us through our website, text messaging, email alerts, third-party affiliates, etc. in order to provide the resources or services you are requesting.

– Some phone calls are recorded for quality and training purposes.

– Information automatically collected when visiting our website or third-party affiliates, which may include cookies, third party tracking technologies and server logs.

In addition, KEY Clinical Research may have the occasion to collect non-personal anonymous demographic information, such as age, gender, race, and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

KEY Clinical Research may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided on this Policy.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

– To better understand your needs and provide you with the information you have requested;- –

– To fulfill our legitimate interest in improving our service to our patients;

– To send you emails containing information about KEY Clinical Research enrolling trials when we have your consent to do so;

– To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

KEY Clinical Research does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. SMS consent and Phone number will never be shared or sold to any third party for marking purposes.

KEY Clinical Research may collect and may make use of personal information to assist in the operation of our website and to ensure

delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.keyclinicalresearch.com

KEY Clinical Research may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future trials that may be offered.

KEY Clinical Research uses various third-party social media features including but not limited to Facebook, Instagram, Twitter, Linked In, You Tube, Tik Tok, Snapchat and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within KEY Clinical Research’s control.

Disclosure of Information

KEY Clinical Research may not use or disclose the information provided by you except under the following circumstances:

– as necessary to provide services or products you have ordered;

– in other ways described in this Policy or to which you have otherwise consented;

– in the aggregate with other information in such a way so that your identity cannot reasonably be determined;

– as required by law, or in response to a subpoena or search warrant;

– to outside auditors who have agreed to keep the information confidential;

– as necessary to enforce the Terms of Service;

– as necessary to maintain, safeguard and preserve all the rights and property of KEY Clinical Research.

Non-Marketing Purposes

KEY Clinical Research greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in KEY Clinical Research clinical trials). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

KEY Clinical Research’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users have the ability to unsubscribe to opt-out of receiving communications, including promotional emails and newsletters, by clicking the “unsubscribe” link at the bottom of emails or replying “STOP” to texting messages. To completely opt-out of all

communications completely, please email “Unsubscribe” to info@keyclinicalresearch.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. KEY Clinical Research will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. KEY Clinical Research does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.